Terms and Conditions

By accessing and using riyaconnect.com, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable policies. If you do not agree with any part of these terms, please do not use our website.

When you click to make a booking with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us are limited by our terms and policies and by the conditions of each particular supplier. You must not make any booking through the Website unless you understand and agree to all our terms and policies.

Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking.

riyaconnect.com is an internet-based travel portal owned and operated by Riya Holidays Pvt. Ltd., a company incorporated under the laws of India, with its registered office at Gulab Building, P D'Mello Road, Fort, Mumbai 400001, India.

Through the Website, riyaconnect.com provides travel-related information, pricing, availability and reservations for airlines, hotels, railways and holiday packages, as more particularly described in the terms of service relating to each such service.

Products and services are sold by Riya Holidays Pvt. Ltd. as an agent for airlines, wholesale companies and other suppliers providing services, including accommodation and transportation. Riya Holidays Pvt. Ltd. is not a provider of such services and has no responsibility for services provided or not provided by any party. All travel documents are issued subject to the tariffs and terms and conditions of sale of suppliers and these terms; they are issued by us as agent only.

You agree to only use the Website for purposes permitted by these terms. You are responsible for all equipment and software used to access the Website. You must not:

• Use the Website directly or indirectly for any activity which breaches any laws, infringes a third party's rights, is unlawful, or breaches these terms.
• Use the Website, or any service provided on it, to conduct surveys, contests or pyramid schemes, or to send chain letters, junk email or any other duplicative or unsolicited messages.
• Attempt to gain unauthorised access to the Website, or use another person's name, registration account or password.
• Create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.
• Tamper with, hinder the operation of, or make unauthorised modifications to the Website.
• Knowingly transmit any virus or other disabling feature to the Website.
• Advertise or offer to sell or buy any goods or services on the Website.
• Collect information about others, including email addresses, without their consent.

We may monitor, review, retain and disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may suspend, terminate or limit your access to the Website, effective immediately, if in our reasonable opinion you breach any of these terms.

No contract to provide any service is complete until full payment for that service has been received from the user and accepted by riyaconnect.com. riyaconnect.com at its sole discretion reserves the right not to accept any order placed through the Website without assigning any reason.

Service fees may apply to bookings made online or through a Riya Holidays travel centre. Your consultant can provide full details on request. The user is liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the services.

Where you register on the Website you will receive a user ID and password. You agree to be responsible at all times for maintaining the confidentiality of that password and user ID, and you are fully responsible for all activity that occurs under them. Please notify us immediately of any unauthorised use.

The terms displayed on this Website apply generally to all travel products and packages sold by Riya Holidays Pvt. Ltd. Most travel products and services also carry additional conditions, because airlines, hotels, wholesalers and other travel suppliers have their own terms relating to the purchase of those goods and services, which may or may not be displayed here.

There are numerous terms and conditions established by travel suppliers or other third parties affecting most advance-purchase and other discounted travel products, which involve substantial cancellation or amendment fees. In some instances there are no refunds whatsoever on cancelled holidays, air tickets or other products should you need to amend or cancel your travel plans.

It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking. You must read the terms applicable to every travel product and service and ensure that you accept them before you book. If the terms are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the terms and conditions established by the relevant travel supplier.

The travel products and services sold through Riya Holidays Pvt. Ltd. are subject to availability and can be withdrawn without notice.

All fares and prices quoted are subject to availability at the time of booking, and are subject to change until full payment is made and tickets are issued. Prices are quoted per person unless stated otherwise. Prices set out on the Website may not include taxes, airport charges and other additional costs such as fuel levies, surcharges for internet bookings and seasonal surcharges. You will be notified of applicable taxes and charges when your booking is confirmed.

Such taxes and charges are subject to change until tickets are issued. Some airport taxes are not pre-paid and it is the traveller's responsibility to pay them where applicable. Airlines and third-party providers may change their fares, prices, packages, flights and other information displayed on the Website at any time, without notice.

Riya Holidays Pvt. Ltd. offers discounts on some of its products. Such discounts are at the sole discretion of the company and may be refused or withdrawn without notice.

It is the responsibility of the individual traveller to check passport, visa and health requirements. All travellers departing India require a passport, and a minimum validity of six months is recommended. An Indian re-entry visa is required for travellers travelling on a foreign passport. We are happy to provide assistance.

It is essential that you enter the details of each traveller correctly and exactly as they appear on the passport or other identification. Some suppliers will deny carriage if the traveller's name varies from the booking, and may cancel automatically if the name is amended. Riya Holidays Pvt. Ltd. is not responsible for any loss or damage arising from incorrect entry of a traveller's name, nor for any inability to travel as a result of a carrier's policies.

We reserve the right to cancel or modify itineraries or bookings where circumstances require, and to decline any booking.

In the event of material alterations by a supplier to a proposed tour you have booked, you may be given the option of cancelling the tour without penalty, but this is not guaranteed; the right to cancel is subject to the terms and conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of these conditions and of any alterations made to your tour.

All products, services and information displayed on the Website are subject to change without notice. We may at any time suspend, limit or terminate any service provided on the Website, or all access to and use of the Website.

Riya Holidays Pvt. Ltd. has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier or third party. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party.

In circumstances where the liability of Riya Holidays Pvt. Ltd. cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

We have taken all reasonable steps to ensure the accuracy of the information on this Website, but we give no warranty regarding its accuracy or completeness. We are not liable for any loss or damages, whether direct, indirect, special, consequential or otherwise, arising out of errors, inaccuracies or omissions in the content of this Website, nor for distortion of data arising from any technical fault including transmission errors, technical defects, interruptions, third-party intervention or viruses.

We cannot guarantee that this Website will be available on an uninterrupted basis and we will not be liable for any losses, costs or damages resulting from the Website being inaccessible or from delays in access. Access to and use of this Website is at the user's own risk.

Some of the information displayed on the Website is provided to us by third-party suppliers such as hotels, transportation providers and airlines. We take reasonable care to ensure that the information supplied and displayed is accurate, but we cannot confirm and do not provide any warranty as to its accuracy, and we are not responsible for information supplied to us by third parties.

This Website contains links to other websites hosted and maintained by third parties. We are not responsible for, and make no warranty or representation as to, the accuracy, completeness or relevance of the information on such sites. You follow links to those sites at your own risk, and we will not be liable for any loss or damage arising from your reliance upon or use of them.

Unless otherwise indicated, copyright in the Website and the content included on it belongs to us or our licensors. All rights are reserved. You are provided access to the Website only for your personal and non-commercial use. Subject to applicable laws, you must not, without our permission:

• Store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website.
• Commercialise any information or services obtained from the Website.

The trademarks used on the Website are our trademarks or those of a third party. Nothing on the Website should be construed as granting any licence to use any trademark without the permission of its owner. You must not use any of our trademarks as or as part of your own trademark, in connection with goods or services which are not ours, in a manner that may be confusing, misleading or deceptive, or in a manner that disparages us, our information or services, or the Website.

This agreement and each terms of service shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles. Disputes arising in relation to this agreement shall be subject to the exclusive jurisdiction of the courts of Mumbai.

riyaconnect.com reserves the right to change the terms, conditions and notices under which the services are offered through the Website, including the charges for those services. You are responsible for regularly reviewing these terms and conditions.

Please revisit this page from time to time, as we may change these terms occasionally. Your continued use of the Website will constitute your acceptance of the amended terms and conditions.

If you have any questions about these Terms and Conditions, or about a booking made through this Website, please contact us:

• Email: support@riya.travel
• Dubai: Office No 506, RHS Building, Al Raffa, Bur Dubai, United Arab Emirates, P.O. Box 186572
• Saudi Arabia: 512, 5th Floor, 7953 Khalid Bin Walid Street, Sharafiya, Jeddah 22234, Saudi Arabia

You can also reach our team through the contact form on our home page.